Customer Issue: Ms. Cook’s husband noticed that a wire or something similar seemed to be hanging down from their garage door, so she contacted us to take a look.
Our Solution: We confirmed, as we suspected, that the garage door cable had snapped, rather than it being any kind of wire. Our technicians secured the door in place and released the tension in the springs to be safe before removing the broken cable from the pulley system. We then put in a new cable and bracketed it before restoring tension to allow for testing.
Customer Issue: Mr. Durante’s old belt drive opener lasted over a decade, but finally broke down. He decided it was time to replace it.
Our Solution: Since the customer quite liked his old opener, our team helped him install something similar that could use the same mounting. The LiftMaster WLED belt-drive garage door opener was an inexpensive option and needed no remote thanks to its Wi-Fi feature.
Customer Issue: Torsion spring broke.
Our Solution: Our professional examined the broken spring as well as the counterpart to see if it was also too worn and if it needed replacement. We determined they should both be replaced for safety and removed both the broken and worn springs to then replace them with new torsion springs.
Garage Door Troubleshooting
Customer Issue: Mr. Bowman called our company to troubleshoot several problems with his garage door.
Our Solution: Our technician found that both tracks were loose and secured them properly. He then adjusted and lubed the door mechanism and tested it for proper operation.
Customer Issue: Ms. Fernandez called for our help in repairing her door sensor.
Our Solution: Our technician replaced the sensor's broken bracket and also replaced a burned out internal fuse. He then lined the unit up and tested it to make sure it was working properly.
Opener Remote Control Failed
Customer Issue: Ms. Burke was unable to get her garage door remote to work properly.
Our Solution: Our technician replaced the batteries in the remote, reprogrammed the unit, and verified that it was working correctly.