Ms. Cook’s husband noticed that a wire or something similar seemed to be hanging down from their garage door, so she contacted us to take a look.
We confirmed, as we suspected, that the garage door cable had snapped, rather than it being any kind of wire. Our technicians secured the door in place and released the tension in the springs to be safe before removing the broken cable from the pulley system. We then put in a new cable and bracketed it before restoring tension to allow for testing.
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